Kimberly King

The Definition of WOW

Are you striving to be the best of the best in your business? It’s not enough to just be “excellent" or “outstanding" anymore. A company must be “WOW" in order to survive and thrive. Does WOW just mean providing great customer service? WOW is MUCH more than just “great Customer Service"! A WOW customer transaction means... Demonstrating all the behaviors that meet the basic product and service needs, transactional needs and... (posted by Kimberly 5 years 340 days ago.)

Turning a Service Call into a Sales Call

Customer Service is not just customer service any longer! Customer Service Representatives now must also sell. "But I'm not a sales person!", you may be shrieking. Don't panic. Before you worry that you're not a sales person, remember that the first step to being an awesome sales person, is to be the ultimate Customer Service Representative. Here are the specific behaviors that will help you make a successful... (posted by Kimberly 5 years 348 days ago.)

The Power of Providing Choices

When I tell other parents that I have never said “No" to my 13 year old son, they always shudder and wonder what a horribly spoiled child I have. Actually, I have a very respectful, responsible and mature 13 year old who understands the importance of making personal decisions. It all started when he was just about a year old. I would ask him if he wanted to eat at the table or on the porch. He would know what the choices... (posted by Kimberly 5 years 349 days ago.)